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CUSTOMIZED CORPORATE TRAINING

Penn State Lehigh Valley offers a full range of programs and services related to human resource development and basic management skills - from coaching employees to helping today's leaders meet the challenges of an increasingly global marketplace. Our faculty combine years of experience in the field with up-to-date theoretical perspectives. Here are some of the topics our workshops have explored.
Click here for a listing of Professional Development Opportunities

Leadership Development
  • Basic Supervisory Leadership
  • Advanced Supervisory Leadership
  • 360 Degrees Leadership Feedback Assessments
  • Strategic Planning
  • Leading Organizational Change
Human Resources and Basic Management Skills
  • Effective Interviewing and Hiring
  • Conducting Performance Appraisals
  • Interpersonal Communication
  • Active Listening Skills Application Workshop
  • Conflict Resolution
  • Negotiation and Influence Skills
  • Myers Briggs: Application Workshop
  • Managing Human Diversity
  • Time and Stress Management
  • Performance Management and Motivation
  • Coaching and Counseling
  • Discipline and Termination
Process and Quality Leadership
  • Total Quality Management /CQI
  • Process Mapping and Flowcharting
  • Failure Mode Effect Analysis (FMEA)
  • Structured Problem Solving
  • Applied Statistical Analysis
  • Statistical Process Control (SPC)
  • Design of Experiments (DOE)
  • Project Management
Sales, Marketing, and Customer Service
  • Essentials of Sales
  • Consultative Selling
  • Customer Service and Relationship Building
  • Customer Service on the Telephone
  • Effective Presentations
Team Building and Facilitation
  • Team Basics for Work Groups
  • Team Problem Solving
  • Building High-Performance Work Teams
  • Leading and Coaching Teams
  • Facilitator Training
  • Meeting Management
  • Outdoor Team Building Retreats
Assessments and Customized Services
  • Industry Needs Assessments
  • Training and Organizational Assessments
  • Train-the-Trainer Programs
  • Customized Organization Development Services


Contact our Management Development Coordinator, Diane McAloon dmcaloon@psu.edu or 610-285-5066, to discuss a customized training program to meet your organization's needs.

 
Penn State Lehigh Valley
Continuing Education

2809 Saucon Valley Road
Center Valley, PA 18034-8447

Phone: 610-285-5000
Fax: 610-285-5256

DIRECTIONS TO
CENTER VALLEY
CAMPUS



The Penn State Center 
@ Overlook Park

445 Hanover Avenue
Allentown, PA 18109

Phone: 610-841-5330
Fax: 610-841-3310

DIRECTIONS TO THE
PENN STATE CENTER
@ OVERLOOK PARK